Comfort Inn & Suites

My husband and I stay at Comfort Inn and Suites regularly. Typically there is consistent quality. The rooms and front desk staff were as great as always at this location, however the breakfast room was a huge disappointment. I am basing this on every previous location we have stayed in. The toaster is broken with only 1 side working,the handle is missing ! so even though it wasn't busy we had to stand in line to make toast. The oatmeal pot is missing a handle on top of the lid, so you burn your hand trying to get the lid off. They only had 1 type of creamer, no flavors. There was no coffee bar in the lobby area. And the area in the breakfast bar was not up to standard.They did not have biscuits and sausage gravy ( they always have elsewhere), and the eggs were watery. Also, from the moment we walked in, until we finished eating and walked out the attendant stood the entire time in the dining room talking to one couple at a table. She never checked anything ( the oatmeal was dry and gross on top and should have been stirred at least), she never spoke to anyone else, she never even looked at anyone else. I know its not a restaurant, but is Good Morning too much to ask for ? The attendants in other location just seem to really care more. Honestly, this location is not one I would stay at again, but over all as a brand we are usually very happy.

I stay here at this Comfort every time I come to Florence and I’m never disappointed. The staff from check in to check out are always professional and friendly. Leonard was Awesome checking me in and has a great personality. The breakfast is always great. The motel is always clean. My last stay Lamont was very helpful too. One of the Bedt Comfort Inns I’ve stayed at.

I recently (1/20/)stayed at the Florence Civic Center location and was thoroughly disappointed. The room had dirty towels left from a previous guest. The sheets on the bed had blood on them. I notified the front desk that evening they gave me cleaning supplies to clean the bathroom. I took the sheets off the bed and put new sheets on the bed. My stay was on a Friday night and the general manager would not be in until Mon. I called the property first thing that Monday morning and requested to speak with the manager was told she was in a meeting, called that afternoon (6 hours later per clerk she was she in a meeting) left my contact information 3 days later still have heard from her. The breakfast was disappointing, the oatmeal container was disgusting. The selection was very limited 3 cereals choices. General area was cramped and very clean.

This hotel looks to be very new. Maybe only a few years old. The outside and common areas were clean and well kept. Front desk staff was personable and efficient. Easy check-in/out. We had a king room which was clean, comfortable and well appointed. Breakfast was the typical fare but it was hot and plentiful. Would stay here again.

We only stayed for one night but we were very happy with everything. The rooms were very spacious. They were perfectly cleaned and smelled fresh but not strong like bleach or anything. The parking lot is a nice size and the rooms were quiet all night. Breakfast was a nice variety of bagels, waffles, fruit etc. I would definitely stay again if I am in the area.